About overseas shipment

International Shipping

・We do ship internationally, and we generally use EMS.If you prefer a specific shipping method, we can work with it.Please feel free to inquire.

・For Micanga products, those will be made by hands so it will take more time.We will ship within 1 week after your order.

Paiment

For order from countries except Japan, we can process only credit card.



For the purchase price, we will request for settlement to the credit card company 20 days later from the guarantee period for return.


Return Policy

・Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

・We do not accept any returns or exchanges unless the item you purchased is defective. If you have received a defective item, please contact us at [info@arowana.biz] including the details and picture to proof the defective item.If the return is accepted, we will send the address to send back via email. Please remind that shipping charges including import taxes must be paid by you. We will not refund any shipping charges or import taxes. Depending on where you live, the item may take for your exchanged product to reach may vary.

・To be eligible for a return, the returned items must be in the unopened original packaging and includes any manuals and accessories in its’ original condition. Please do not send arowanamicanga any items that do not meet the return criteria listed as we will not accept these.

The shipping fee for the return or exchange shall be paid at customer expense due to the purchaser's personal preferences.
The shipping fee shall be paid at our expense in case of any defective shipping or product.


Return Procedures

Step 1: Contact us at [info@arowana.biz] .au to request for a "Return Merchandise Authorization" (RMA) Form.

Step 2: Upon receiving the form, fill in the details and email it back to us

Step 3: Please return the complete set of items that you received. The return shipping address is as follows.   

408 Yoyogi cityhomes 5-26-5 sendagaya  
Shibuya ward Tokyo 151-0051 JAPAN
TEL +81-3-3341-0443